Cancellation Policy: Please be aware that our time together has been reserved just for YOU. If you are unable to make your appointment we appreciate at least 24 hours notice for any cut-only service and 48 hours for any color/chemical/lash service in order to create opportunity for our guests on the waitlist. If you are more than 15 minutes late, we may have to shorten or re-schedule your appointment to ensure that our next guest will not be delayed. In our industry, a service provider is paid by the guest, not by the hour. Therefore, cancellations of short notice do not allow time to fill the vacancy and income is lost. Short notice will result in a fee up to $50, and a failure to show will result in 100% of the scheduled service missed.
Children in the Salon: Hair by Samsara loves kids and we are happy to accommodate them when they have a scheduled service. A parent may accompany their child who is receiving a salon service, without other family members present, yet remain in the waiting area to avoid congestion on the salon floor. Otherwise, salon life is not conducive to waiting children who are accompanying a family member receiving a service. We ask that all guests arrive unattended due to limited seating and to avoid over-crowding in the salon.
Return Policy: We want you to be happy with your hair care purchase and we stand behind your satisfaction. If for any reason you are dissatisfied with a product we’d like to know about it so that we may tweak our recommendation. You are welcome to return it within 14 days for an exchange or salon credit. Your salon credit may be used on another product or toward any future service. Please note: styling tools are not returnable.
Gift Card Policy: We are thrilled that you would choose us when purchasing a gift card to celebrate and recognize the important people in your life. Hair by Samsara gift cards may be redeemed for both services and take-home care. All gift cards are available for any denomination, are FINAL SALES, are not redeemable for cash or gratuities, are transferable and expire as noted.